Managed
IT Services

PROACTIVE vs. REACTIVE

EAM Solutions Group partnered with SolarWinds RMM to have the ability to supply and provide enterprise level IT Support and Monitoring to all our customers of any size.  As a MSP, EAM provides the following services:

  • Out-of-the-box monitoring templates

  • Fast, safe remote access

  • Patch management

  • Managed antivirus

  • Web protection

  • Data-breach risk intelligence

  • Backup and recovery

SolarWinds RMM is a cloud-based remote monitoring and management solution that helps uis deliver valuable IT services within hours, not weeks or months.  EAM has clear dashboards place alerts front and center, and built-in remote access and security features help you support and protect customers from day one
 

What Does This Mean for Your Business

As our customer you rely on us to be available when an outage occurs. Any downtime in your business requires all-hands to troubleshoot and resolve IT Business challenges as quickly as possible. Our monitoring within RMM helps us to move away from reactive support to a proactive model by being ahead of your business needs. This allows EAM to move you as customer into a more proactive, managed services model. We know critical issues impacting your end-users' performance, connectivity, or the applications they rely on ahead of time—and work proactively to fix them without a minute of customer downtime. 

Contact Us

Address: 15 East Franklin Street, #L Richmond, VA 23219

Tel. 804-554-0864

© 2020 by EAM Solutions Group, LLC

  • Facebook
  • Twitter
  • Linkedin